NABH has introduced a complete standard (PRE 8) on Patient’s Rights and Education. According to this standard, the organization has to have a well -established system for effective communication with the patients and their family. The organization needs to develop policies and procedures to meet this standard. The healthcare facility is expected to have documented policies and procedures to guide communication with the patients and their families and train the staff in accordance to it.

IIHC conducts programs that are customised for every institution, with an objective to prepare the healthcare facility and professionals to meet the NABH requirements on standard PRE8.

The program covers the following topics-

• Understanding NABH requirement on PRE 8 – Patient’s rights and education
• Developing policies and procedures to establish a defined system of communication with the patients and their families including patient’s rights and responsibilities
• Identifying challenging situations needing enhanced communication skills
• Developing communication protocols to meet these challenging situations
• Sensitizing and training of all the healthcare providers around these requirements
• Clearly defining unacceptable behaviour and educating the staff about the same