Front desk staff is the first point of contact with the patient in any healthcare organization. Responsible and professional handling by the front desk staff creates a good impression and also provides prompt care and attention to the patient.
IIHC offers Soft Skills and Professional Grooming Program for front desk staff and other support staff working in health care facility.
The program also helps the participants realize that soft skills in patientcare are slightly different from any other industry as here we are dealing with patients, who are unwell and are looking for help, cooperation and prompt action from the healthcare providers.
It is a very interactive program with lot of role plays, activities, videos followed by discussion. The program focuses on the following topics-
- Communication skills in patient care
- Understanding patient perspective
- Soft skills essential in healthcare
- Professional grooming
- Work place etiquettes
- Work ethics
- Non- negotiable behaviour
- Handling aggressive patient and preventing violence
- Patient’s rights and education
