Patient care is a team work and accuracy of treatment greatly depends on effective communication between the team members. Communication among healthcare team members influences the quality of working relationship, job satisfaction and patient safety. Besides enhancing inter-personal communication among the team members, the program covers topics like-

• Importance of communication in Healthcare
• Developing communication competency including verbal and non-verbal communication
• Importance of empathy and positive attitude
• Understanding patient perspective
• Handing over tools
• Sending a referral call
• Inter-personal communication
• Handling difficult situations

The program focuses on common communication hurdles that nurses and other healthcare staff experience, and ways to overcome them. All the above topics are covered through reflective exercises, role plays and simulation activities followed by discussion with the group.