9868243005 / directoriihc@gmail.com
In the current scenario, legitimate emphasis on inculcating clinical communication skills among the healthcare professionals is lacking and as a result, miscommunications between the healthcare providers and patient party are on the rise. This jeopardises patient safety and creates a feeling of distrust between the two parties. IIHC has taken a lead and has come up with variety of training programs to meet the need of the hour. IIHC is working extensively to sensitize practicing doctors, nurses and para-medical staff towards the importance of essential clinical communication skills required to improve quality of patientcare by reducing medical errors, ensuring patient safety and creating patient satisfaction.
IIHC offers customised workshops for Healthcare Professionals including doctors, nurses and support staff on a diverse array of soft-skills like building inter-personal relations, team building and leadership, emotional intelligence, stress management, etc. to help them effectively manoeuvre through stressful clinical situations and work like a team.
We are collaborating with Medical and Dental Colleges to incorporate communication skills training within the perimeter of clinical curriculum of undergraduate and Post-graduate students, in order to inculcate these skills right from the beginning.
IIHC regularly evaluates its every program through feedback from the participants and refines it to meet the need of the healthcare industry. We’re undertaking research activities to understand the patients’ expectations and prepare the healthcare professionals to respond appropriately. IIHC is working on identifying and establishing essential protocols for efficient healthcare communication practices to match the socio-cultural needs of the patients.
Indian Institute of Healthcare Communication has been established with a mission to improve the quality of healthcare by enhancing and ensuring effective Communication-Skill practices among Healthcare providers. IIHC strives to achieve this through innovative and need- based training programs and research in healthcare communications.
Indian Institute of Healthcare Communication envisions becoming the centre of excellence for Communication-Skills knowledge, training and research for healthcare professionals. IIHC endeavours to incorporate communication skills training as an integral part of medical, dental and nursing curriculum.
Through diligent efforts with doctors, nurses, para-medical staff, IIHC endeavours to bring about a drastic improvement in the standards of communication in patient care, thereby, positively affecting the overall quality of healthcare delivery in the country.
A Psychologist, Professor and Communication Skills Trainer, with a passion for imparting in-depth knowledge and skills to Medical, Dental, Nursing, Management and other healthcare professionals on soft skills pertinent to the healthcare industry like Communication Skills in Healthcare, Inter-Personal Skills, Team Building, Motivation, Conflict Resolution and Leadership.
Dr Arneja has lectured on the Importance of communication in Healthcare in the following Medical Conferences:
President, Association of National Board of Accredited Institutions (ANBAI) Chairperson, Committee on SDGs to Ensure Healthy Lives and Promote Well-Being, Government of Karnataka
Chairperson, Healthcare Sector Skill Council, Karnataka Founder-President (2012-2017) and Patron, Consortium of Accredited Healthcare Organizations (CAHO)
MBBS (1981), PG DHHM (AHA) (1994), PG DMLS (Symbiosis) (1996)
Senior Vice President, Medical Quality, Max Healthcare
Honorary Vice President, Consortium of Accredited Healthcare Organizations (CAHO)
Chairperson, FICCI Task Force on Nursing Reforms 2014
Member, FICC National Healthcare Committee (2014 to current)
Member, Study Review Panel, International Finance Corporation (IFC), 2010
Member Academic Committee, IIHMR, New Delhi
Member, Healthcare Subcommittee, Northern Region, Confederation of Indian Industry, 2009.
Founding CEO of Quality & Accreditation Institute (QAI)
Former Director & CEO-In-charge of NABH, Quality Council of India
Board Member of International Society for Quality in Health Care (ISQua)
Board Member & Chairman- Education Committee of Asian Society for Quality in Healthcare (ASQua).
Appointed as ISQua Expert, ISQua Surveyor and UNFCCC Assessor for Clean Development Mechanism.
Chief Advisor to the Academy of Medical Laboratory Auditors (AMLA) and Foundation for Quality India (FQI).
President- Voice of Healthcare’s Quality and Accreditation Council.
MS, DNB, MNASC, FRCS (Ed, Glasg, Eng), FCLS, FACS, FAMS
Director Professor of Surgery Chairman, Division of Minimal Access Surgery Laparoscopic Gastrointestinal, Oncology & Bariatric Surgeon
President – SELSI (Delhi State Chapter)
Vice – President – International College of Laparoscopic Surgeons Hon.
Secretary – SELSI Board Member – SELSI National Executive Head of Clinical Skills Centre
MS, FRCS (Eng.), FICS, FIAGES (Hon.), FMAS, FIMSA, FAIS, FALS, FCLS
Chairman Institute of Minimal Access, Metabolic & Bariatric Surgery (IMAS)
Institute of Robotic Surgery (IRS)
Sir Ganga Ram Hospital, New Delhi, India
Council Member Delhi Medical Council
Governing Council Member Association of Surgeons of India
Consultant Laparoscopic & Bariatric Surgeon Medical Director
Global Hospital & Endo-surgery Institute
MBBS;D.O.M.S
M. B. A. (Health Administration)
Internal Counselor, NABH Accreditation
Certificate on Quality Assurance
Ex -President Delhi Ophthalmic Society
Senior lecturer University of East Anglia
Examiner, Royal college of Surgeon England
“Dr Arneja’s efforts will go a long way in preparing a new generation of doctors who are more patient-centric and adept at handling sensitive clinical scenarios thus avoiding potential doctor-patient conflicts”
Dr Deepti Goswami
Director Professor (Obstetrics & Gynaecology) Maulana Azad Medical College Govt Of NCT Of Delhi
“ Her strength lies in her in-depth knowledge of human behaviour. By customizing the content contingent to the socio-cultural practices prevalent in our country, she has achieved greater participation and acceptance towards her programs”
Dr Kirti Bhushan
Director General of Health Services Govt. of NCT of Delhi
“The biggest value proposition of her training program has been the sensitization of our students and the introspection it has evoked”
Prof. Pawanindra Lal
Director Professor Of Surgery Maulana Azad Medical College
“We see a lot of change in our students’ conduct with the patient. They are now more patient, listen and answer to the patient with great empathy, and more careful and prompt in updating the family of a critically ill patient. This has lead to fewer aggressive reactions from the patient party.”
Dr Anurag Mishra
Associate Professor (Surgery) Maulana Azad Medical College And Associated Lok Nayak Hospital
“This program made me understand that Patient Centred practise is the need of the hour and helped us find ways to improvise ourselves”
Dr Saumya
Kasturba Medical College, Manipal
“I learnt the importance of coordinated voice, tone and expressions, in order to send the right message across.”
DR SP Chittora
Head of the Deartment Anesthesiology Jhalawar Hospital and Medical College, Rajasthan
“An EYE OPENING workshop. It nudges you to introspect and reflect on your everyday behaviour.”
Dr Jasmine
Orthodontist
“The one BIG thing I learnt from this lecture: Put yourself in the patients’ shoes, and you’ll never be judgemental again.”
Preeti Katoch
Johal Multispeciality Hospital, Jalandhar
“ This program has showed me a new dimension to addressing the patient’s concerns.”
Ms Britto A
Nursing staff Kauvery Hospital, Chennai
